Carpenters Finance is the in-house financier offering competitive consumer finance facilities to customers which provides Carpenters with a significant competitive advantage in the market.
Hire purchase facilities are offered for household appliances, furniture and equipment sold by Morris Hedstrom, for building material products sold by Carpenters Hardware and light machinery and marine products sold by Carpenters Motors. Bill of sale facilities are offered for new and used vehicles sold by Carpenters Motors. Recently new business increased sharply with the financing of a significant share of Japanese used vehicles imported and marketed by Carpenters Motors under the branding “Autofields”.
The Carpenter Group is the only retailer in Fiji to offer an in-store credit card which is administered by Carpenters Finance. The cards are in gold and silver issue to provide for premium and regular customer segments and can be used in all Carpenter Group retail outlets.
The cardholders are offered many benefits including regular notice of special promotions, special limited hours shopping experiences and reduced pricing offers. Carpenters Finance in conjunction with the ANZ Bank offers on-line credit authorisation and processing of the Carpenters credit card transactions. This has enabled Carpenters Finance to significantly increase the credit card customer base, introduce innovative loyalty programs and also consider extending the use of the cards to outside retailers.
Carpenters Finance main offices are located in Suva and Lautoka in Viti Levu and Labasa in Vanua Levu. For convenience of customers, Carpenters Finance staff are also based in all major Morris Hedstrom stores.
Second-hand goods shops under the name “Warehouse” is operated in Suva, Nausori, Lautoka and Labasa for sale of second-hand repossessed goods.
Carpenters Finance also monitors and supervises the credit control function of all the operating divisions in the Carpenters Group.